At Vechho, we aim to make your shopping experience simple and convenient. Currently, we primarily serve customers within Ahmedabad, Gujarat, while orders outside Ahmedabad may be fulfilled through trusted third-party courier and delivery partners.
1. Delivery Areas
Vechho currently provides direct delivery services within selected areas of Ahmedabad, Gujarat.
For customers located outside Ahmedabad, delivery availability may depend on the product, destination, and availability of our third-party courier partners.
We may expand our delivery coverage to additional cities and regions in the future.
2. Delivery Within Ahmedabad
For eligible Ahmedabad orders, delivery may be handled directly by Vechho or through a local delivery partner.
Estimated delivery time may vary depending on:
- Product availability
- Customer's delivery location
- Order processing time
- Traffic and weather conditions
- Local holidays or unforeseen circumstances
The estimated delivery time shown at the time of ordering should be considered an approximate timeframe and not a guaranteed delivery date.
3. Delivery Outside Ahmedabad
For deliveries outside Ahmedabad, Vechho may use third-party courier or logistics companies to deliver your order.
Delivery availability, estimated delivery time, and shipping charges may vary depending on the destination and courier service available for the order.
Once the order is handed over to the courier partner, delivery may be subject to the courier company's service conditions and operational timelines.
4. Shipping Charges
Shipping or delivery charges, if applicable, may vary based on:
- Delivery location
- Product size and weight
- Delivery method
- Courier or logistics charges
- Promotional offers applicable to the order
Any applicable delivery charges will be communicated or displayed during the ordering process.
5. Order Processing
Orders are generally processed after successful order confirmation and payment, where applicable.
Before dispatch, we may verify the order details and validate the product to ensure that the correct product is prepared for delivery.
Processing time may vary depending on product availability and order volume.
6. Delivery Attempts
Our delivery team or courier partner may make reasonable attempts to deliver the order to the address provided by the customer.
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- Mobile number
- Landmark or other relevant delivery instructions
If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, or other customer-related circumstances, additional delivery attempts or charges may apply.
7. Delays
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Traffic or transportation issues
- Weather conditions
- Public holidays
- Natural events
- Courier or logistics disruptions
- Government restrictions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
Vechho will make reasonable efforts to communicate significant delivery delays when possible.
8. Tracking
For orders delivered through third-party courier or logistics partners, tracking information may be provided when available.
Tracking availability depends on the courier or delivery service used for the order.
9. Product Delivery and Inspection
Vechho takes reasonable care to validate and inspect products before dispatch.
Customers are encouraged to check the package and product condition when receiving the order. If you receive a damaged, defective, or incorrect product, please contact Vechho as soon as possible and provide your order details along with relevant photographs or videos if requested.
Such cases will be handled according to our Returns & Refunds Policy.
10. Contact Us
If you have questions about your order, delivery status, shipping charges, or delivery availability, please contact the Vechho support team using the contact details provided on our website.
Vechho
Tradition, Delivered to Your Door.
Location: Ahmedabad, Gujarat, India