At Vechho, we carefully inspect and validate products before they are delivered to our customers. Our goal is to ensure that every order reaches you in the expected condition.
No Return Policy
Currently, Vechho does not offer returns or exchanges after an order has been delivered.
As our products are carefully checked before dispatch, we do not accept requests for returns based on change of mind, incorrect selection, or personal preference.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
To help us review the issue, you may be asked to provide:
- Your order number
- Photos or videos of the product and packaging
- A description of the issue
Each case will be reviewed by our team, and if the issue is verified to have occurred before or during delivery, Vechho may provide an appropriate resolution, such as a replacement or refund, at our discretion.
Refunds
Refunds are only considered in cases where Vechho determines that the delivered product was damaged, defective, incorrect, or otherwise qualifies for a resolution under this policy.
If a refund is approved, it will generally be processed using the original payment method. The time taken for the refund to reflect in your account may depend on your bank or payment provider.
Order Cancellation
Once an order has been processed or dispatched, cancellation may not be possible. If you need to cancel an order, please contact us as soon as possible after placing it.
Contact Us
If you have any questions regarding our Returns & Refunds Policy or have received a damaged or incorrect product, please contact the Vechho support team with your order details.
Vechho
Tradition, Delivered to Your Door.