Privacy Policy

1. Information We Collect

When you use Vechho or place an order, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase details
• Payment-related information
• Information you provide when contacting our support team
• Device and browser information
• IP address
• Website usage and interaction information

We collect information that is reasonably necessary to provide our products and services, process your orders, communicate with you, and improve your shopping experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage your account
• To process and fulfill your orders
• To confirm and communicate order details
• To arrange delivery of your purchases
• To process payments through our payment service providers
• To provide customer support
• To respond to your questions, requests, or complaints
• To improve our website, products, and services
• To understand customer preferences and website usage
• To prevent fraud, unauthorized transactions, and other security issues
• To send important service-related communications
• To comply with applicable legal and regulatory requirements

3. Sharing

We may share your personal data with trusted service providers, business partners, and other parties when necessary to operate and improve the Vechho platform and provide our services to you.

This may include sharing information with:

• Delivery and logistics partners for fulfilling your orders
• Payment service providers for processing transactions
• Technology, hosting, and infrastructure providers
• Customer support and communication service providers
• Fraud prevention and security service providers
• Business partners and service providers who assist us in operating our business
• Government authorities, regulators, or other parties where disclosure is required by applicable law

We may also share personal information within Vechho and with our affiliated entities or future group companies, where applicable, for legitimate business purposes and to provide, maintain, and improve our services.

We do not sell or rent your personal information to third parties for their independent marketing purposes. Any sharing of personal information is limited to what is reasonably necessary for the relevant purpose and is handled in accordance with applicable laws and our privacy practices.

4. Payment Information

Payments made through Vechho may be processed by third-party payment service providers.

Vechho does not intentionally store your complete debit card, credit card, UPI, banking credentials, or other sensitive payment credentials on its own servers.

Payment information is handled by the applicable payment service provider in accordance with its security and privacy policies.

5. Cookies and Similar Technologies

Vechho may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic and usage
• Improve website performance
• Provide a better shopping experience
• Detect and prevent fraudulent activity

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, online service, or electronic storage system can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Complete and maintain transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud and misuse
• Meet accounting and business requirements
• Comply with applicable legal and regulatory obligations

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where applicable
• Ask questions about how your information is collected and used

Some requests may be subject to applicable legal, security, or operational requirements.

To exercise any applicable privacy rights, you may contact us using the contact information provided on the Vechho website.

9. Children's Privacy

Vechho does not knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Third-Party Services and Links

Our website may use or contain links to third-party websites, payment providers, delivery services, analytics services, or other external platforms.

These third parties may have their own privacy policies and terms of service. Vechho is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

11. Marketing and Communications

With your consent, where required by applicable law, we may use your contact information to provide information about Vechho, our products, offers, promotions, or other updates.

You may choose to stop receiving promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive important service-related communications, such as order confirmations, delivery updates, account notifications, and security messages.

12. Business Transfers

If Vechho is involved in a merger, acquisition, restructuring, sale of assets, investment, or other business transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable laws and reasonable privacy and security practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way Vechho handles your personal information, please contact us through the contact details provided on the Vechho website.

Vechho
Tradition, Delivered to Your Door.
Location: Ahmedabad, Gujarat, India